+33 (0)5 59 23 00 54 info@pavillon-royal.com

TERMS OF SALES

BOOKING CONDITIONS 

  • The booking of a campsite pitch or rented accommodation is done on a strictly personal basis. You can under no circumstances sublet or transfer your booking.
  • Minors must be accompanied by their parents or legal guardians.
  • The campsite reserves the right to refuse access to groups or families with a number of participants in excess of the capacity of the pitch or rented accommodation.
  • The preferences stated on booking shall be met subject to availability, with no liability on the part of the company.
  • It is up to the customer to make sure. The customer shall not hold the company liable in the event of damage caused by falling branches or pinecones, bad weather or natural disasters, or in the event of theft, broken windows, etc.
  • All customers shall comply with company policies and procedures.
  • Each customer shall be liable for any disorders or nuisance caused by the people staying with them or visiting them.
  • The customer accepts the pitch or rented accommodation as is.

Campsite Pitch

  • The basic flat rate includes the pitch for the tent, caravan or motorhome for 1 to 2 people and up to 6 people per pitch, up to 1 setup (1 tent or 1 caravan with a canopy or 1 motorhome).
  • The cancellation charges may be covered by the cancellation insurance guarantees proposed by the campsite: CAMPEZ COUVERT Insurance

Arrivals

  • The pitch is available from 2 p.m. onwards and must be occupied before 8 p.m. at the latest.
  • In the event of a late arrival, the customer must notify the Campsite in advance. In the absence of a supporting message from the customer specifying his delay, the pitch will become available 24 hours after the date of arrival mentioned on the reservation contract. The deposit and the booking fees will be acquired at the campsite.

Departures

  • The pitch must be returned to its initial condition at the end of the stay.
  • The pitch must be vacated before 12 noon. An additional day’s stay will be charged for departures after 12 noon.

Rental Accomodation

  • The rates include the rental for the maximum number of people indicated, its complete inventory, access for one vehicle and access to common services and infrastructures.
  • The setting up of an additional tent is not allowed.
  • The cancellation charges may be covered by the cancellation insurance guarantees proposed by the campsite: CAMPEZ COUVERT Insurance

Arrivals

  • On the day of your arrival, check-in is from 4 p.m. and you will be asked for a security deposit of €150 or £150 when the keys to your accommodation are handed over (cash only).
  • In the event of a late arrival, the customer must notify the Campsite in advance. In the absence of a justifying message from the customer specifying his delay, the rental accommodation will become available 24 hours after the date of arrival mentioned on the reservation contract. The sums paid and the booking fees will be acquired at the campsite.

Departures

  • The rental accommodation must be vacated before 10 a.m. The accommodation must be handed back in a scrupulously clean condition and the inventory may be checked. You will be charged for any broken or damaged object and for rehabilitating of the premises if this proves necessary. The security deposit will be returned to you less any compensation deducted, on the basis of supporting invoices, for any damage found during the outgoing inventory assessment. The deduction of the security deposit does not exclude additional compensation in cases where costs are higher than the latter. If the accommodation is not cleaned before your departure, you will be charged a cleaning flat rate of €100.

PRICE RATES

  • The prices indicated are valid for the season. They correspond to a one-night stay for pitches and one week stay for rental accomodation are quoted in €uros, VAT included.

Booking fees

The booking fee amount is €25 per booking.

Local Tourist Tax 

The amount is €0.66/day/adult. It may be changed without notice by the city of Bidart.

TERMS OF PAYMENT

Campsite Pitch

  • A deposit corresponding to 25% of the total price of the amount of the stay + 25 € of booking fees + cancellation insurance if taken out, is required when confirming the order by the Customer. The balance must be paid on the day of your arrival.

Rental Accomodation

  • A deposit corresponding to 25% of the total price of the supply of the Services ordered + 25 € of booking fees on reservation + cancellation insurance if taken out, is required when confirming the order by the Customer. The balance must be paid 30 days before the day of your arrival. All rental accommodation bookings not paid up one month before the contractual date will be automatically cancelled, and the deposit and booking fees withheld by the campsite.

CANCELLATION

Cancellation by the customer

  • In the event of cancellation of the Booking by the Customer after its acceptance by the Campsite for whatever reason, the deposit paid on booking, will automatically be acquired by the Campsite, as severance compensation, and may not give rise to any reimbursement. The cancellation charges may be covered by the cancellation insurance guarantees offered by the campsite : CAMPEZ COUVERT Insurance . The price is 3.5% of the amount of the stay :
  • In case the Customer cancel the stay because its government : prohibits from entering France, close the borders of its country, decides that its nationals must go through a period of quarantine on their return from their stay in France, while France can accommodate foreign tourists, no refund will be made.
  • In the event that the Customer is forced to cancel the stay in full due to French government measures not allowing participants to travel in France (local lockdown, limitation of movement, closure of borders French), the Campsite will issue a voucher or a refund corresponding to the sums paid by the Customer.

    If the Customer chooses to receive a voucher, it will be non-refundable and non-transferable, and will be valid for a stay of year N or N + 1.

    Cancellation by the Campsite :

    • In the event of cancellation due to the campsite, except in cases of force majeure, the stay will be fully refunded.

    PETS

    Pets are not allowed in the campsite.

     PAVILLON ROYAL CAMPSITE’S LIABILITY

    The customer explicitly acknowledges that our company accepts no liability for any false information provided by its partners or any other third party and indicated in brochures, on websites, etc. regarding accommodation sites and in particular presentation photos, descriptions, activities, leisure, services and operation dates. None of the photos or texts used in the brochure or on the websites of the Pavillon Royal campsite are contractual. They are for information purposes only. Certain activities and facilities offered and specified in the description in brochure or on the website may be cancelled, particularly when due to adverse weather conditions or in the event of force majeure as defined by French courts.

     INFORMATION TECHNOLOGY AND FREEDOM

    The information you provide us with on placing your order will not be disclosed to any third party. Such information shall be considered as confidential. It shall be only used to process your order and to consolidate and customize the communication and offer according to your centres of interests. In accordance with the Data Protection law of 6 January 1978, you are entitled to access, correct and delete any personal data concerning you. To do this, simply write to us at the following address indicating your last name, first name and address: Camping Pavillon Royal – Avenue du Prince de Galles – 64210 Bidart – FRANCE.

     RGPD : Data Protection Regulation

    In accordance with the GRPD “Data Protection Regulation”, the campsite has carried out a quality process by auditing its data, drawing up its processing register, and appointing a Data Protection Officer (CNIL N ° 58681 ), which you can request for any request via info@pavillon-royal.com or via our exercise of rights form notre formulaire d’exercice des droits.