TERMS OF SALES
MAJ 25.10.2025
DEFINITIONS
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Pitch or rental accommodation.
ACCOMMODATIONS: Tent, Trailer Tent, Caravan, Motorhome, Campervan, Roof Tent, Chalets, Apartment, Mini-Studio.
ARTICLE 1 – APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation to any pitch or accommodation rental on the Le Pavillon Royal campsite operated by the Service Provider to non-professional customers on its website www.pavillon-royal.com
The main characteristics of the Services are presented on the website www.pavillon-royal.com .
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
The contact details of the Service Provider are as follows:
Camping Le Pavillon Royal
Avenue du Prince de Galles – 64210 BIDART – France
+33 (0) 5 59 23 00 54
These conditions apply to the exclusion of all other conditions, and in particular those applicable to other marketing channels for the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document.
Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European data protection regulations, the Customer has, at any time, a right of access, rectification, and opposition to all of his data. personal by writing, by mail and justifying his identity, to:
Camping Le Pavillon Royal
Avenue du Prince de Galles – 64210 BIDART – France
+33 (0) 5 59 23 00 54
The Customer declares to have read these General Conditions of Sale and to have accepted them by checking the box provided for this purpose before implementing the online Ordering procedure as well as the general conditions of use of the website www.pavillon-royal.com .
These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is the one in force on the website on the date the Order is placed.
ARTICLE 2 – BOOKING CONDITIONS
The Customer selects the services he/she wishes to order on the website.
It is the Customer’s responsibility to verify the accuracy of the Order and to report any errors immediately. The Order will only be considered final after sending the Customer confirmation of acceptance of the Order by the Service Provider, by email.
Any Order placed on the website www.pavillon-royal.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
All orders are nominative and cannot be transferred/assigned under any circumstances to another person.
Campsite pitches
The basic package includes the pitch for 1 equipment, ex. : Tent, Trailer Tent, Caravan, Motorhome, Campervan, Tent on car Roof tent for 1 to 2 people and a maximum of 6 people per pitch and access for a single non-habitable vehicle. Any habitable vehicle is considered equipment.
Rentals accommodations
The prices include rental for a maximum of the number of people indicated, its complete inventory, and access for a non-habitable vehicle.
The installation of an additional tent is not permitted.
It is not possible to rent our rental accommodation for a single night. The minimum number of compulsory nights is indicated on our price list.
In July and August, arrivals and departures of rentals are only on Saturdays.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the rates in effect on the website www.pavillon-royal.com , when the Service Provider registers the order. The prices are expressed in €uros including all taxes. They correspond to 1 night for campsite pitch and 1 week for rental accommodation.
The prices take into account any reductions that would be granted by the Service Provider on the website www.pavillon-royal.com
These prices are firm and cannot be revised during their period of validity, as indicated on the website www.pavillon-royal.com , the Service Provider reserving the right, outside this period of validity, to modify the prices at any time.
An invoice is established by the Service Provider and is given to the customer at the end of his/her stay.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality of Bidart, is not included in the rates. Its amount is determined per person over 18 and per day, and is variable depending on the destination.
3.2. BOOKING FEES
The amount of the booking fee is 25 € per booking.
ARTICLE 4 – TERMS OF PAYMENT
4.1. ADVANCE PAYMENT (deposit)
A deposit corresponding to 25% of the total price of the supply of the Services ordered + 25 € of booking fees on reservation + cancellation insurance if taken out, is required when confirming the order by the Customer. It must be paid when ordering online. For reservations made directly with the reception desk, the deposit must be attached to the reservation contract and returned within the requested time frame. The deposit will be deducted from the total amount of the services, but not reimbursed by The Service Provider in the event of cancellation by the customer (except in cases of force majeure and exceptional exemptions provided for in Article 6.3.1.c). Cancellation costs may be covered by the cancellation insurance guarantees offered by the campsite: www.campez-couvert.com
The balance of the stay must be paid in full 30 days (1 month) before the date of arrival (under penalty of cancellation of this booking).
4.2. PAYMENTS
Payments made by the Customer will be considered final only after actual receipt of the sums due by the Service Provider.
Any reservation of a Pitch or Rentals accommodations for which the balance is not paid 30 days (one month) before arrival will be automatically cancelled. The deposit paid and the booking fees will automatically be acquired from the Service Provider as compensation for termination, without any formality or prior notice.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and / or to suspend the performance of its obligations.
4.4. MEANS OF PAYMENT
No additional costs, greater than the costs borne by the Service Provider for the use of a means of payment, may be billed to the Customer.
ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
Campsite pitch
Arrivals
The pitch will be available from 2.00 p.m. and must be occupied by 8 p.m. at the latest.
In the event of a late arrival, the customer must notify the Service Provider in advance. In the absence of a supporting message from the customer specifying his/her delay, the pitch will become available 24 hours after the date of arrival mentioned on the reservation contract. The sums paid and the booking fees will be acquired at the campsite.
The pitches are designed for a specific number of occupants and equipment and may not under any circumstances be occupied by a greater number of people or equipment.
Departures
Departures will be announced 24 hours in advance.
The pitch must be vacated before 12.00pm (noon). In case of departure after 12:00pm, an additional day of stay will be charged.
The pitch must be returned in the same state of cleanliness as on arrival (see Campsite Internal Regulations).
Rentals accomodations
Arrivals
Rental accommodation will be available from 4 p.m. and must be occupied by 8 p.m. at the latest.
An inventory list will be provided to the customer. The inventory must be completed by the customer. The inventory list must be signed and returned to reception before 8 p.m. on the day of arrival. In the absence of this form, the complete inventory will be deemed to have been received. No complaints will be considered after this deadline.
In the event of late arrival, the customer must notify the Service Provider in advance. In the absence of a message from the customer specifying their delay, the Rental Accommodation will become available 24 hours after the arrival date stated on the reservation contract. All amounts paid and reservation fees will be retained by the campsite.
The Rental Accommodation is intended for a specific number of occupants and may under no circumstances be occupied by more than this number.
Departures
The rental accommodation must be vacated by 10:00 a.m. on the day of departure.
The accommodation will be returned in a perfectly clean condition, and the inventory will be checked. Any broken or damaged items will be the responsibility of the guest, as will the restoration of the premises if necessary.
The deposit will be returned at the end of the stay, less any compensation withheld, on receipt of supporting invoices, for any damage noted during the exit inventory.
The retention of the deposit does not preclude additional compensation in the event that costs exceed the deposit amount.
In the event that the rental accommodation has not been cleaned before departure, a cleaning fee of €100 including tax will be required.
For any late departure, an additional day may be charged at the current nightly rate.
5.2. SECURITY DEPOSIT
Campsite pitch
A €20 cash deposit (or £20 for UK customers) is required upon arrival for the beach access keycard. This will be returned upon departure. If the keycard is lost or damaged, the customer will be charged €20.
Rentals accommodations
For rental accommodations and the beach access keycard, a cash security deposit of €150 (or £150 for UK customers) is required upon check-in. This security deposit will be returned upon departure after an inventory check, less any repair costs. This security deposit does not constitute a liability limit.
In the event of loss or damage to the keycard, the customer will be charged €20.
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ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
6.1.1. Before the payment of the balance
Before payment of the balance of the stay, the customer may request a modification of their stay (dates, type of accommodation, number of people, etc.) by sending a written request to the campsite (by letter or email), subject to availability and possibilities. The Service Provider will endeavour to accept requests to modify dates and accommodations whenever possible, subject to availability, and at no additional cost.
6.1.2. After payment of the balance
Any modification made after payment of the balance of the stay will be at the customer’s expense. If the new stay turns out to be less expensive than the old one, no refund of the difference will be made, nor will it be postponed to a future stay the following year, nor will it be transferred to another person.
Any request to increase the length of the stay will be possible subject to availability and the current rates.
Any request to reduce the length of stay, upon arrival or during the stay, is considered a partial cancellation and will be subject to the cancellation and interruption of stay terms and conditions, the consequences of which are governed by Articles 6.2 and 6.3.
Any request to reduce the number of people upon arrival or during the stay will not give rise to any refund of the difference, nor any postponement to a future stay the following year, nor any transfer to another person.
In the absence of any modification, the customer must complete their stay under the initial booking conditions or cancel it according to the terms of the cancellation insurance if previously purchased by the customer.
6.2. INTERRUPTION
Any stay interrupted or shortened (late arrival, early departure) due to the Customer’s actions will not give rise to a refund from the Service Provider, nor will it be postponed to a future stay the following year or transferred to another person. Costs may be covered by the campsite’s cancellation insurance guarantees : www.campez-couvert.com .
6.3. CANCELLATION
6.3.1 Cancellation by the customer
6.3.1.a a In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider for any reason whatsoever, the deposit or the total amount of the stay paid at the time of the Reservation, as defined in article 4 – TERMS OF PAYMENT of these General Conditions of Sale, will be automatically acquired by the Service Provider, as termination compensation, and may not give rise to any reimbursement or postponement for a future stay the following year and may not be transferred to another person. Cancellation costs may be covered by the cancellation guarantees offered by the campsite : www.campez-couvert.com .
In case the Customer cancel the stay because his government prohibits from entering France, close the borders of his country, decides that his nationals must go through a period of quarantine on their return from their stay in France, while France can accommodate foreign tourists, no refund will be made.
In all cases of cancellation, the processing and management costs (Articles 3.2 and 4.1) will remain with the service provider.
6.3.1.b In the event of cancellation of part of the stay by the Customer after payment of the balance of the stay, before or after arrival, for any reason whatsoever, the total amount of the stay, as defined in article 4 – TERMS OF PAYMENT of these General Conditions of Sale, will be automatically acquired by the Service Provider, as termination compensation, and will not give rise to any reimbursement or postponement for a future stay the following year and may not be transferred to another person. Cancellation costs may be covered by the cancellation insurance guarantees offered by the campsite : www.campez-couvert.com
6.3.1.c By way of derogation from paragraph 6.3.1.a, in the event that the Customer is forced to cancel the stay in full due to French government measures not allowing participants to travel (local lockdown, limitation of movement, closure of borders French), the Service Provider will issue a voucher or a refund corresponding to the sums paid by the Customer.
If the Customer chooses to receive a voucher, it will be non-refundable and non-transferable, and will be valid for a stay of year N or N + 1.
6.3.2 Cancellation due to the Pavillon Royal campsite
In the event of cancellation due to the campsite, except in cases of force majeure, the stay will be fully refunded.
ARTICLE 7 – CUSTOMER RESPONSIBILITY
7.1. PUBLIC LIABILITY
Customers staying on a pitch or in rental accommodation must be insured for civil liability. An insurance certificate may be requested from the Customer before the start of the service.
7.2. MINORS
The Customer declares to be 18 years old at the time of the stay. Minors unaccompanied by one of the parents or a legal guardian cannot stay at the campsite even if they have parental consent.
7.3. ANIMALS
Pets are not accepted.
7.4. INTERNAL REGULATIONS
Campsite Internal Regulations are posted at reception. The Customer is obliged to take note of it and to respect it.
ARTICLE 8 – RESPONSIBILITY OF THE PROVIDER – GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or performance of the Services ordered.
In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
The Service Provider will reimburse or rectify or cause to be corrected (as far as possible) the services deemed to be defective as soon as possible and at the latest within 2 days of the Service Provider finding out about the defect or defect. The reimbursement will be made by transfer to the Customer’s bank account.
The Service Provider’s guarantee is limited to the reimbursement of the Services actually paid for by the Customer and the Service Provider cannot be considered liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider’s website www.pavillon-royal.com comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
In accordance with Article L.121-19 of the Consumer Code, the sale of hosting services provided on a specific date, or according to a specific periodicity, is not subject to the provisions relating to the withdrawal period of 14 days applicable to distance selling.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, who drafts these presents, implements the processing of personal data which has as a legal basis:
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– managing the relationship with its customers and prospects,
– the organization, registration and invitation to events of the Service Provider,
– processing, execution, prospecting, production, management, monitoring of customer requests and files,
– drafting of acts on behalf of its clients.
● Or compliance with legal and regulatory obligations when implementing processing for the purpose of:
– prevention of money laundering and terrorist financing and the fight against corruption,
– invoicing,
– accountability
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force. In this regard, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods. With regard to the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place.
The data processed are intended for authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, erasure.
The persons concerned by the processing carried out also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider, as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above:
– by email to the following address: info@pavillon-royal.com
– or by post to the following address: Camping Le Pavillon Royal – Avenue du Prince de Galles – 64210 BIDART – France, accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website www.pavillon-royal.com is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing the Services to the Customer. The Customer therefore refrains from any reproduction or exploitation of said studies, drawings, models and prototypes, etc., without the express, prior written authorization of the Service Provider who may make it conditional on financial compensation.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
Any possible complaint concerning the non-conformity of the services in relation to the contractual commitments can be reported by mail or e-mail to the manager:
Mail: info@pavillon-royal.com
Address: Camping Le Pavillon Royal – Avenue du Prince de Galles – 64210 Bidart – FRANCE.
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale, concerning their validity, interpretation, execution, termination, consequences, which could not be resolved between the Service Provider and the customer will be subject to the competent courts under the conditions of common law.
The Customer is informed that he may in any event have recourse, in the event of a dispute, to a conventional mediation procedure, after a period of one month following the sending of letters or e-mails of complaint, to the Following Consumer Mediator:
www.bayonne-mediation.com ou par courrier : Bayonne Médiations – 32 Rue du Hameau – 64200 BIARRITZ – FRANCE
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required in application of the decree of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:
– the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
– the price of the Services and ancillary costs;
– information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if it does not appear from the context;
– information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
– the possibility of resorting to conventional mediation in the event of a dispute;
– information relating to the terms of termination and other important contractual conditions.
The fact for a natural (or legal) person, to order on the website www.pavillon-royal.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Service Provider